OPERATIONAL INTELLIGENCE · CUSTOMER CASE STUDY
Discover how JPC by Samsic used real-time washroom activity data to improve cleaning deployment, reduce unnecessary visits and support a full-building rollout across 45 storeys.
Commercial office building
Usage-driven cleaning response
Expanded following a successful pilot
Live occupancy
Demand vs schedule
Trigger cleaning response
Refine deployment
JPC by Samsic wanted to improve cleaning efficiency while maintaining high service standards. Traditional cleaning schedules were based on agreed frequencies, but actual washroom demand varied considerably throughout the building.
Working with Flexicount, the team explored how real-time usage data could identify unnecessary cleaning visits, highlight busier facilities and support more responsive resource deployment.
A pilot was introduced at a 45-storey commercial office building in West London to evaluate the operational benefits before a wider rollout.
Traditional cleaning schedules provided consistent service frequencies but offered limited visibility of actual washroom usage.
With demand varying across the building, JPC by Samsic wanted to identify unnecessary cleaning visits, respond more effectively to busy periods and make better use of available resources.
Fixed Cleaning Frequencies
Schedules followed contractual frequencies rather than actual washroom demand.
Uneven Building Usage
Busy and quieter washrooms could receive the same cleaning frequency.
Need for Stronger Evidence
Usage data was needed to support measurable service improvements.
Limited Live Visibility
Supervisors lacked real-time insight into changing washroom activity.
Pressure on Labour Efficiency
Teams needed to focus resources where they delivered the greatest value.
The challenge was not to replace contractual cleaning schedules, but to complement them with trusted demand data.
Using real-time washroom activity data to support smarter cleaning decisions.
Flexicount worked with JPC by Samsic to understand washroom usage patterns and explore how live data could improve cleaning deployment.
Wireless activity sensors were installed across selected washrooms to identify peak periods, monitor changing demand and highlight quieter facilities.
Usage heatmaps, dashboards and automated alerts gave supervisors clearer visibility of building activity, helping them make informed decisions while maintaining contractual cleaning standards.
Wireless Activity Sensors
Monitored washroom usage through door activity signals.
Automated Usage Alerts
Notified teams when agreed activity thresholds were reached.
Usage Heatmaps
Highlighted peak activity periods and quieter facilities.
bi-graph-up
Live Operational Dashboards
Provided supervisors with visibility of changing washroom demand.
Privacy-Friendly Monitoring
Captured anonymous activity signals without identifying individuals.
Cleaning Deployment Insights
Supported informed decisions about cleaning priorities and resources.
The Flexicount pilot gave JPC by Samsic greater visibility of washroom demand, helping supervisors identify unnecessary cleaning visits, respond to busy periods and deploy resources more effectively.
The analysis also identified opportunities for a positive financial return after platform costs, demonstrating the commercial potential of demand-led cleaning.
Following the successful pilot, JPC by Samsic expanded Flexicount across the entire 45-storey building.
Demand-Led Cleaning Decisions
Usage patterns helped supervisors prioritise cleaning where it was needed most.
Full-Building Rollout
The successful pilot led to deployment across all 45 storeys.
Faster Operational Response
Live activity alerts highlighted periods of increased washroom demand.
Potential Labour Optimisation
Pilot analysis indicated opportunities to improve resource efficiency and financial returns.
Fewer Unnecessary Visits
Lower-use washrooms were identified as opportunities to reduce repeat cleaning visits.
The pilot demonstrated how real-time usage insights could improve cleaning efficiency and support better resource decisions while maintaining agreed service standards.
The pilot demonstrated how trusted occupancy data could help operational teams deploy resources more intelligently and respond more effectively to changing demand.
The pilot showed that real-time occupancy data could successfully complement traditional cleaning schedules by giving JPC by Samsic a clearer view of how washrooms were actually being used.
Rather than relying solely on predetermined frequencies, supervisors could identify areas receiving comparatively low levels of use, recognise periods of higher demand and make more informed decisions about where cleaning resources could add the greatest value.
The project also demonstrated how live alerts and usage analysis could support a more proactive service model, helping teams respond before standards declined or complaints arose.
Following the successful pilot, Flexicount was rolled out across the entire 45-storey office building, providing a scalable foundation for smarter, demand-led cleaning.
The project showed how facilities management and cleaning companies can move beyond purely input-based schedules towards a more responsive, evidence-led service model.
Greater Operational Visibility
Supervisors gained clearer insight into washroom demand throughout the day.
More Informed Deployment
Cleaning resources could be aligned more closely with actual usage patterns.
Faster Response to Demand
Live alerts supported quicker action during unexpected peaks.
Evidence for Service Improvement
Occupancy trends provided a stronger basis for operational reviews and planning.
Scalable Building-Wide Solution
The pilot created the confidence to expand Flexicount across all 45 storeys.
"Flexicount has transformed the way we manage our cleaning operations. By using real-time usage data and sensor-driven insights, we’re able to deploy our teams more effectively, reduce unnecessary cleaning and respond proactively to demand through live alerts. The result is a smarter, more efficient service that improves compliance and enhances client satisfaction."
Colin Pepper
Strategic Project Manager, JPC by Samsic
Discover how real-time washroom usage data can help your team reduce unnecessary cleaning visits, respond to changing demand and make better use of available resources.
Talk to Flexicount about a practical pilot for your buildings.
Discover how organisations use Flexicount to understand building activity, respond to demand and improve services. Our customer projects demonstrate the value of connected sensors, real-time insights and smarter facilities management.
CASE STUDYA pilot deployment helped JPC by Samsic identify opportunities to reduce unnecessary cleaning visits, align resources with actual building demand and demonstrate the benefits of demand-based cleaning across a 45-storey office building.
CASE STUDYTCFM combined occupancy monitoring, customer feedback and digital reporting to improve visibility of cleaning operations, support service delivery and give both supervisors and clients more reliable operational insight.
CASE STUDYSmarter Services uses Flexicount technology across washrooms and shared amenities at The Rex. Wireless sensors and people counters reveal changing demand, helping teams refine cleaning frequencies and make more informed service decisions.