OPERATIONAL ALERT MONITORING
Bring service requests, feedback, sensor activity and usage thresholds into one operational view. Flexicount Alert Monitoring helps teams see what needs attention, respond sooner and create a clearer record of what happened next.
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Trusted across cleaning facilities management, workplace and public environments
Operational teams already have plenty of information. The challenge is knowing what needs attention now, who should respond and whether the issue has been resolved.
Flexicount Alert Monitoring turns service requests, feedback, sensor events and usage thresholds into clear operational alerts, helping teams focus on the exceptions that need action rather than continuously watching dashboards.
The aim is not to create more notifications. It is to make the right operational information visible at the point when someone can act on it.
Bring requests, feedback and usage-driven alerts into one place so teams can quickly identify where action is needed.
Route alerts to the appropriate team and reduce the delay between an issue being identified and someone acting on it.
Capture acknowledgement, attendance and completion so each alert becomes part of a clearer operational record.
Review recurring alerts, response activity and trends over time to identify opportunities to improve service delivery.
Flexicount can combine alerts from service requests, feedback, usage thresholds and connected sensors, giving operational teams one place to see what needs attention and what has already been handled.
Capture requests raised through QR codes or other service interactions and make them visible to the team responsible for responding.
Highlight poor ratings, comments or service concerns so teams can investigate issues while they are still current.
Trigger alerts when activity, occupancy or usage reaches an agreed threshold, helping teams respond to actual demand.
Surface events from connected devices and workflows where the information needs an operational response.
Different signals, one operational workflow; identify the issue, respond, record the action and review the outcome.
An alert is only useful if it leads to action. Flexicount helps teams move from identifying an issue to recording the response and confirming completion in a consistent workflow.
A request, feedback event or threshold creates an alert.
The issue becomes visible in the Alert Monitor and, where required, can also trigger notifications to the relevant team.
The responsible team sees what needs attention.
Clear information about the location, issue and trigger helps the team understand what action is required.
Attendance or completed work is recorded.
Teams can update the alert or sign off activity so there is a digital record of the response.
The completed event becomes part of the wider service record.
Review response activity, recurring issues and trends to understand where service performance can be improved.
Each alert creates useful operational information. Over time, Flexicount helps teams understand recurring issues, response patterns, service demand and where processes may need to change.
Review how often alerts are raised, how quickly teams respond and whether particular locations or service areas generate repeated issues.
Build a clearer digital record of requests, attendance, completed activity and response history for operational teams and customers.
Bring alert activity into dashboards and reporting to support service reviews, customer conversations and wider operational analysis.
Use recurring patterns and operational history to identify where workflows, schedules or resources could be improved.
Flexicount Alert Monitoring can support different operational environments by bringing together requests, feedback, usage thresholds and service activity in one place.
Respond when service attention is actually needed.
Capture cleaning or service requests, notify the appropriate team and record when the issue has been attended or completed.
Use activity thresholds to trigger service at the right time.
Monitor usage or activity levels and raise alerts when agreed thresholds are reached, helping teams respond to demand rather than fixed assumptions.
Escalate poor feedback while the issue is still current.
Turn low ratings, comments or service concerns into operational alerts so teams can investigate and respond more quickly.
Surface operational events across shared spaces and facilities.
Bring together alerts from occupancy, service interactions and connected sensors to give FM and workplace teams a clearer view of what needs attention.
Test the workflow at a real location with no sensor hardware required. Use a Flexicount QR code to capture service requests, gather feedback or record completed work, then review the results with your team.
Start with one operational challenge and prove the value before deciding whether to add sensors, automated thresholds or wider reporting.
No Hardware Required Test a Real Workflow Review the Results
Discover how organisations use Flexicount to understand building activity, respond to demand and improve services. Our customer projects demonstrate the value of connected sensors, real-time insights and smarter facilities management.
CASE STUDYA pilot deployment helped JPC by Samsic identify opportunities to reduce unnecessary cleaning visits, align resources with actual building demand and demonstrate the benefits of demand-based cleaning across a 45-storey office building.
CASE STUDYTCFM combined occupancy monitoring, customer feedback and digital reporting to improve visibility of cleaning operations, support service delivery and give both supervisors and clients more reliable operational insight.
CASE STUDYSmarter Services uses Flexicount technology across washrooms and shared amenities at The Rex. Wireless sensors and people counters reveal changing demand, helping teams refine cleaning frequencies and make more informed service decisions.
You don’t need to know which sensor, technology or Flexicount product you need.
Tell us the outcome you’re trying to improve and we’ll explore the simplest way to get there.
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