OPERATIONAL INTELLIGENCE CASE STUDIES
See how cleaning, facilities management and workplace teams are using practical innovation, combining real-world occupancy, feedback and service data to solve operational problems and demonstrate measurable improvement.
Demand-led cleaning rolled out following a successful pilot
Integrated occupancy and feedback deployment
Multiple technologies monitoring varied shared spaces
Each example starts with a real operational problem and shows how the right combination of data, technology and workflow created a practical solution.
JPC by Samsic used a focused Flexicount pilot to understand how live washroom occupancy data could complement contractual cleaning schedules within a 45-storey commercial office building.
The project helped the team to:
Result:
Pilot analysis showed how real-time occupancy insight could reduce unnecessary cleaning activity, improve deployment and support rollout across the full 45-storey building.
TCFM combined occupancy monitoring, customer feedback, digital service records and Power BI reporting to create a more trusted operational view at a large UK retail head office.
The project included:
Result:
A more connected view of occupancy, customer feedback and completed service activity, giving both the operational team and client greater transparency.
Smarter Services uses Flexicount across The Rex, a 172-studio co-living development where washrooms and shared amenities experience very different patterns of demand.
The solution helps the team to:
Result:
Clearer occupancy evidence supports better-informed cleaning frequencies, resource planning and service-review conversations.
The value of occupancy data comes from how operational teams use it to improve visibility, respond to demand and demonstrate service performance.
"Flexicount has transformed the way we manage our cleaning operations. By using real-time usage data and sensor-driven insights, we're able to deploy our teams more effectively, reduce unnecessary cleaning, and respond proactively to demand through live alerts."
Colin Pepper
Strategic Project Manager, JPC by Samsic
"Since going live, the data from Flexicount has been clear, usable and is already helping us make better decisions on site."
Mike Legg
Regional Operations Manager, TFCM
"Flexicount gives us clear usage information from washrooms and shared amenities, helping our team make better-informed decisions about where and when attention is needed."
Ben Ervine
Head of Business Development, Smarter Services
Flexicount helps teams understand what is actually happening across people, spaces and services so they can make better operational decisions and demonstrate measurable improvement.