OPERATIONAL INTELLIGENCE · CUSTOMER CASE STUDY
Discover how Smarter Services uses wireless activity sensors and people-counting technology to understand building demand, improve cleaning decisions and support more responsive facilities management across a 172-studio co-living development.
Co-living development
Washrooms, gym, cinema and shared spaces
Wireless activity sensors and overhead people counters
Monitor space usage
Identify demand patterns
Review service priorities
Refine facilities planning
The Rex is a modern co-living development in Kingston upon Thames, featuring 172 private studios alongside shared amenities including a 24-hour gym, cinema, co-working areas, communal kitchens and lounges.
For Smarter Services, maintaining high cleaning and facilities management standards across these varied spaces meant responding to changing demand throughout the day. Fixed schedules and visual inspections provided routine coverage but limited insight into actual usage.
Working with Flexicount, Smarter Services introduced wireless activity sensors and overhead people counters to better understand building demand, identify busy periods and support more informed cleaning and resource planning.
Cleaning teams relied on fixed schedules, visual inspections and staff experience to manage facilities across The Rex.
With usage varying considerably between washrooms and shared amenities, Smarter Services needed clearer evidence of demand to identify busy periods, review cleaning frequencies and prioritise resources more effectively.
Fixed Cleaning Schedules
Routine cleaning frequencies did not always reflect actual demand.
Difficult-to-Compare Spaces
Usage varied across washrooms, the gym, cinema and shared facilities.
Uneven Demand
Busy and quieter amenities required different levels of attention.
Reliance on Manual Checks
Visual inspections and staff experience provided limited measurable evidence.
Limited Usage Visibility
Supervisors lacked consistent data showing which spaces were busiest.
Smarter Services needed reliable usage insights to make better cleaning decisions, prioritise resources and maintain consistent service standards across the development.
Combining different sensing technologies to understand usage across shared facilities.
Flexicount worked with Smarter Services to introduce a monitoring solution tailored to the different spaces at The Rex.
Wireless activity sensors monitored washroom usage, while overhead people counters provided more detailed footfall data for shared amenities, including the cinema.
By bringing this information together in Flexicount, managers gained clearer visibility of demand patterns, helping them identify busy periods, review cleaning frequencies and make better-informed resource decisions.
Wireless Activity Sensors
Monitored washroom usage through door activity signals.
Cross-Space Usage Insights
Combined activity and people-counting data in one operational view.
Cleaning Frequency Review
Helped teams assess cleaning schedules against actual usage patterns.
Overhead People Counters
Measured people entering and leaving monitored shared amenities.
Demand Pattern Analysis
Highlighted peak activity periods and quieter intervals across facilities.
By selecting the right sensor for each environment, Flexicount gave Smarter Services a clearer picture of building demand and a stronger basis for operational planning.
For Smarter Services, Flexicount provides a measurable way to demonstrate proactive facilities management and continuously refine how the service is delivered.
Greater Usage Visibility
Clearer insight into activity across washrooms and shared amenities.
Stronger Evidence for Service Reviews
Usage trends supported clearer discussions about cleaning and resource planning.
Earlier Identification of Pressure Points
Busy periods and high-use facilities became easier to identify.
Better-Informed Cleaning Frequencies
Cleaning schedules could be reviewed against actual patterns of demand.
Less Reliance on Manual Checks
Sensor data complemented visual inspections and staff experience.
Flexicount enabled Smarter Services to make more informed cleaning and resource decisions, backed by real-world usage data rather than assumptions alone.
The project gave Smarter Services a clearer, evidence-led view of demand across spaces with very different patterns of use.
By combining wireless activity sensors with fixed overhead people counters, Smarter Services could compare how washrooms and shared amenities were being used across The Rex and identify where demand varied most significantly.
The data provided a stronger basis for reviewing cleaning frequencies, recognising high-use periods and supporting resource-planning decisions with objective evidence rather than assumptions alone.
It also created a more consistent operational picture across very different environments, from washrooms to shared amenities such as the cinema, helping the team understand where attention was most likely to be required.
For The Rex management team, the insight provides clearer evidence to support service reviews and conversations around how facilities are being used.
The project also established a scalable foundation for introducing additional alerts or more automated, usage-led workflows in the future.
The project demonstrates how occupancy insight can help facilities teams understand changing demand across complex, mixed-use environments and continuously refine how services are delivered.
Clearer Demand Patterns
Usage data highlights when different spaces experience their highest levels of activity.
More Informed Service Planning
Cleaning frequencies can be reviewed against actual usage rather than assumptions alone.
Better Resource Decisions
Operational teams have stronger evidence to support where attention should be prioritised.
Consistent Insight Across Different Spaces
Wireless and fixed counting technologies contribute to one broader view of building activity.
Stronger Service Review Evidence
Occupancy trends support more transparent conversations with The Rex management team.
"Managing a premium co-living environment means responding to very different patterns of demand across the building. Flexicount gives us clear usage information from washrooms and shared amenities, helping our team make better-informed decisions about where and when attention is needed. It supports a more proactive, transparent and data-led service for The Rex."
Ben Ervine
Head of Business Development, Smarter Services
Discover how wireless sensors and people-counting technology can help your team understand building demand, improve cleaning decisions and make better use of resources.
Talk to Flexicount about a practical monitoring solution for your facilities.
Discover how organisations use Flexicount to understand building activity, respond to demand and improve services. Our customer projects demonstrate the value of connected sensors, real-time insights and smarter facilities management.
CASE STUDYA pilot deployment helped JPC by Samsic identify opportunities to reduce unnecessary cleaning visits, align resources with actual building demand and demonstrate the benefits of demand-based cleaning across a 45-storey office building.
CASE STUDYTCFM combined occupancy monitoring, customer feedback and digital reporting to improve visibility of cleaning operations, support service delivery and give both supervisors and clients more reliable operational insight.
CASE STUDYSmarter Services uses Flexicount technology across washrooms and shared amenities at The Rex. Wireless sensors and people counters reveal changing demand, helping teams refine cleaning frequencies and make more informed service decisions.
You don’t need to know which sensor, technology or Flexicount product you need.
Tell us the outcome you’re trying to improve and we’ll explore the simplest way to get there.
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