Maintaining an excellent customer experience for your visitors
Clean washrooms in any space, be it public or personal, can leave a positive impression on visitors. If you’re running a retail business, clean washrooms are especially crucial for maintaining an excellent customer experience. Therefore, you must have dedicated personnel who consistently inspect the washrooms and keep them clean. That said, keeping track of how clean the washrooms are can be a challenge as they should never be unavailable to the public for long periods. This article discusses how to optimise washroom cleaning for maximum efficiency and customer satisfaction.
IoT Activity Sensor
While it’s possible to have staff members clean the washrooms at a time-based interval, it is far better to record their cleanliness by how much the washroom is used. For example, in three hours, you could have twenty-five people using a washroom or only three. So, obviously, the washroom would get dirty much faster during the busiest hours of your store.
In this case, an activity sensor would be the perfect solution. These small devices use a self-adhesive battery-powered proximity sensor that will record how many people have passed through the washroom’s doorway. The sensor will inform your staff when it detects a certain number of users. Your staff members can then go to the location and commence cleaning. This way, the washroom will always be clean regardless of how busy your store is at specific parts of the day.
These sensors also analyse any patterns of washroom usage. As a result, they can suggest schedules for cleaning to maximise the use of available resources. In addition, historical data can be used to optimise all resources to ensure that the washrooms are always clean while minimising disruption in other areas of the business.
Activity sensors are very easy to install and are available at a relatively low cost. 4G cloud-based connectivity is used, eliminating the need for any IT infrastructure.
Keep Track of Staff Cleaning Duties
An activity sensor also allows you to keep track of how well your staff is maintaining their cleaning duties. Such a device can monitor response times to ensure that all notifications of cleaning are addressed.
It’s also important that washrooms are clean at all times because people will be more willing to keep them clean if they find them that way. In other words, users will feel less guilty for making a mess in the washroom if it wasn’t clean in the first place!
Place Good Practice Instructions for Your Customers
There’s no harm in informing your customers about cleanliness best practices they should follow when they use the washroom. For example, you could hang posters in prominent locations mentioning to always flush the urinals after use or throw all tissue papers in the waste bins.
This way, your customers are less likely to make a mess. They will also know where to find certain things in the washroom if you provide instructions. Mentioning where the waste bins are, for instance, will make it more convenient for them to find and use them. With this in mind, you can expect your toilets to stay cleaner for longer. This will be very helpful for companies or individuals who have limited cleaning staff.
Offer Your Cleaning Staff a Guideline on How to Clean the Washroom
It can help provide your cleaning staff guidelines on how to clean washrooms effectively. Training and education for any job are vital, and while this may be a topic that some may not want to discuss, it should be. They should also know exactly what measures to take when something is out of order. You can improve overall efficiency when there’s a systematic process in place. This is also true for informing maintenance personnel when certain issues arise.
